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July 09, 2009

Great Communicators are Great Explainers

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If you have ever struggled to communicate your thoughts, passion or vision to others (and marveled at how easily some people like President Obama are able to do it), then this HBS article by John Baldoni will really resonate.

Communicating well is hard work.  A leader needs to ensure he or she delivers straightforward explanations to the twin questions the troops' minds: "what does it mean and why are we doing it?" 

Baldoni lays out three ways to become an effective explainer:

Define what it is. The purpose of an explanation is to describe the issue, the initiative, or the problem. For example, if you are pushing for cost reductions, explain why they are necessary and what they will entail. Put the cost reductions into the context of business operations. Be certain to explicate the benefits.

Define what it isn't. Here is where the leader moves into the "never assume mode." Be clear to define the exclusions. For example, returning to our cost reduction issue, if you are asking for reductions in costs, not people, be explicit. Otherwise employees will assume they are being axed. Leave no room for assumptions. This is not simply true for potential layoffs but for any business issue.

Define what you want people to do. This becomes an opportunity to issue the call for action. Establishing expectations is critical. Cost reductions mean employees will have to do more with less; explain what that will entail in clear and precise terms. Leaders can also use the expectations step as a challenge for people to think and do differently. Your explanation then takes on broader significance.

It's a good, concise article and a nice roadmap to use the next time you need to prepare for a key presentation or communication session.


July 06, 2009

Barcelona FC "Gladiator" video - if you ever want to inspire the troops

This is awesome.  Check out the Gladiator-inspired video that head coach Pep Guardiola put together to get his squad fired up before they took the pitch against Manchester United in this year's Champions League final.  We all know that Pep's tactic worked to perfection (Go Barca!).

Pep gives a little pep talk (all puns intended) for the first 2 min, then the video really gets going.  You can also buy a commemorative t-shirt on Objectivo.com.

June 28, 2009

US Soccer - good start to World Cup campaign

Ussf-logo-3 Even though the US team lost 3-2 to Brazil in the Confederations Cup final today, fans of Sam's Army should feel good about the team's progress.  I watched nearly every game the US played, and after a rocky start to their Cup campaign (epitomized by a hapless 3-1 loss to Italy), the Yanks finally started to play loose and benefit from some good luck.


Consider the murderer's row that the US had to get through to get to the finals: 2006 World Cup champs Italy, South American champs Brazil (twice) and European champs Spain, all in the span of two weeks.  The match against Spain, a shocking 2-0 win that sports historians have already ranked as one of the top five greatest team upsets in US international sports, showed the US defensive strength up the middle by continually disrupting the devastating Spanish midfield's touch passing game and not permitting them any space to operate.

Brazil was another story, as they are a team unlike past Brazil teams that developed the "beautiful game" (which, ironically, Spain and not Brazil plays today) and one that wins with quick counterattacks and set pieces - witness the final goal, a perfect header off a corner kick.  While the US ultimately could not keep up with the pace of the South Americans, the final showed that we could switch styles and play the current Brazilian game as well - Landon Donovan's searing run from midfield as part of a two-man counterattack for the second US goal was a thing of beauty.

Looking forward to seeing the US in action in South Africa next summer in the 2010 World Cup (maybe in person, making it two World Cups in a row ...). 

September 04, 2008

Politics: The Palin Problem, part II

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First thoughts on the Palin problem are here, a much longer post. Now the defenses of her record are getting laughable - why not just say what Clinton, Reagan, and other governors have said, notably that governors have a record of executive experience, not foreign policy experience? Maybe it is because the McCain camp painted themselves into a corner by making foreign policy and national security experience the paramount issues in their messaging ...

From today's WSJ:

"In an interview with ABC News, Sen. McCain defended his running mate and cast her as a change agent who will shake up Washington. He said that she was "by far the best candidate" for the job.

He was asked if felt comfortable with her foreign-policy experience, given the dangers the U.S. faces abroad. "Alaska is right next to Russia. She understands that," Sen. McCain said, echoing a point delivered by his supporters this week. Regarding her support for teaching creationism in schools, he said she wasn't running for the school board." (emphasis added)

Huh? The Alaska-Russia analogy is so strained it deserves its own South Park episode. And with respect to the school board logic, I guess a candidate's abortion stance doesn't matter because he or she is not running for Secretary of Health? National security experience doesn't matter since he is not running for Defense Secretary?

In litigation, they teach you a very important lesson when you evaluate the case before you. If you have the law on your side but not the facts, pound on the letter of the law. If you have the facts on your side but not the law, pound on the extenuating facts of the case. And if you have neither the facts or the law on your side - pound on the table! Feels like that's what is going on here ...

Politics: you couldn't make this stuff up

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This has to be the strangest political season ever. Imagine a story in which:

- The first African-American would be nominated for president by a major party (and that when he started his campaign, he would be a relatively little-known first-term senator)
- Along the way, he knocked off his party's heavyweight, who herself was the first woman to ever win a primary contest (many of them). And she happened to be a two-term senator, who also happened to be the former first lady (another first).
- His opponent? Another senator (first time two sitting senators have ever opposed each other for the presidency - sensing a theme here?), a former Vietnam POW and war hero who, if elected, would be the oldest person ever sworn in to the White House (another first)
- His running mate? The first woman to ever be nominated as vice-president by the GOP (the theme continues), and the current governor of Alaska (one of the last states, but first time with a player on the national presidential stage).

You would have been laughed out of Hollywood if you presented that script 18 months ago ...

September 03, 2008

With all this Fear around, McCain's going to need a cape and tights

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The first full night of the Republican national convention struck a theme that really bothers me, beyond just politics - it was all about Fear. So much of what we hear and see in society these days is marketed to us based on Fear, whether it is the products we buy or the politicians we vote for.

Off the top of my head, the following products all use fear-based advertising to differentiate themselves in the consumer's mind:

- Insurance
- Medical products
- Financial opportunities advertised in infomercials (worried about being able to pay the mortgage? Our proven home-based business opportunity offers financial freedom, etc.)
- Pharmaceuticals
- Autos (think crash-test ads)
- Republicans

Why Republicans? Last night's speeches were filled to the brim with fear-mongering: "we live in a dangerous world," "the stakes are too high too risk turning things over to inexperience," "only Republicans can keep us safe," "if you are not a Republican, you don't love your country," "only McCain learned the lessons of 9/11, that we have to stay on the offensive," etc.

This sounds disturbingly like "you're either with us or you're against us." We know how that turned out.

There wasn't a single mention of jobs, the economy, financial crises, mortgages, even though the economy is in meltdown - are they out of touch or out of ideas? The closest mention was to trot out the old bromide about making the Bush tax cuts permanent (you'd think this was the apotheosis of financial thinking based on how frequently it is cited as a cure-all for what ails our economy).

Instead of hearing about the economy, listeners instead came away thinking that we need a superhero to come along and save us from this dangerous Gotham we live in - hope McCain is getting fitted for a cape and tights right now ...

My sense is the country turned the corner a couple of years ago in the 2006 congressional elections, and in the contest between Fear and Hope, we've decided to embrace the optimistic side of our nature. The country is still deeply divided, as was evident in the anger in both conventions, but the tide of the undecided middle seems to have shifted.

September 02, 2008

Politics: The Palin Problem

John McCain's choice of Sarah Palin as his running mate has spurred a lot of thoughts as we move into the season when most Americans tune into the race for the White House; here are a handful of them.

First, the Republicans had better get their convention up and running quick - the first two days of introducing Gov. Palin to the American people haven't gone well.

Second, the VP choice has little if any effect on voters when they pull the lever; the top of the ticket is always the deciding factor. But the person that is selected as running mate, and the process by which they are picked, is one of the first significant choices a presumptive nominee has to make and therefore provides a window into their decision-making process. Contrast Obama's six-week deliberative process led by a committee of senior advisors to McCain's hasty selection of a running mate he had met only once before he offered her the VP role and whom his advisors had not fully vetted. We've spent the last eight years with a president who "listened to his gut" and made hasty and ill-considered decisions without consulting with key advisors - do we really want more of the same?

Third, what does the Palin pick really get McCain? Modern elections are won and lost over the 5-7% of independents (with a lower-case "i", also known as Reagan Democrats) who are largely moderate on social issues and relatively conservative on fiscal matters - the classic suburban soccer mom. Palin's conservative, evangelical social views - pro-life, pro-gun, anti-sex education, advocates teaching creationism in schools - will not sit well with this group. Palin shores up McCain's conservative base, but he was going to get those votes anyway, largely out of protest for how conservatives view Obama's social positions. Mike Murphy, who ran McCain's 2000 presidential campaign and is now an NBC political commentator, said it best on Meet The Press this week: "It's always better for a campaign to have a lot of somewhat unhappy voters than a small number of really happy voters - there are a lot more votes in the other group."

Fourth, it's obvious what the McCain camp loses by picking Palin - the arguments about "experience," "ready to lead," "ready on Day One," heaps of experience in national security to defend America, ready to confront Islamic terrorism, the "transcendent issue of our time," etc. All those are out the window now that he's picked a candidate with zero foreign policy experience. It's laughable to hear the unnatural acts that Republicans have had to resort to in order to bolster her street cred in this area; Cindy McCain took the cake this weekend when she said that "she's been the governor of Alaska and Alaska is the closest point in the United States to Russia, so she's got a lot of experience in dealing with Russians." (Are we worried about an invasion across the Bering Strait?) And McCain's press secretary Tucker Bounds tried to assert that Palin had more foreign policy experience than Obama because as governor of Alaska, she was responsible for equipping, training and deploying Alaska's National Guard to Iraq, where he asserted "they remained under her control" (Campell Brown of CNN corrected him that Gen. Petraeus and the Defense Dept. control National Guard forces overseas).

Experience seemed to be the one argument that McCain had, and he made up ground this summer by hammering on it. Did Obama's selection of Biden so alter their thinking that they felt it was time to give up on it? Their initial efforts with Gov. Palin seem to focus on trying to wrest the "change" mantle from the Obama camp, but that won't work. Change is part of the very fabric of the Obama campaign, and has been from the outset. Witness how Hillary couldn't pivot to claim it as an issue during the primary (I was one of many of who got that one wrong ...); there's no way that a ticket led by a 72-year old longtime senator from the same party as the wildly unpopular current president can make a plausible case for re-branding themselves as a "change" ticket with under two months to go until the election.

Finally, the one I feel will be hurt in all this is Gov. Palin, unfortunately. Watching her first 2-3 campaign appearances since she was picked, it's obvious that she is smart, skilled and a rising talent in the Republican ranks. The best thing for such a politician is to introduce herself to the American public on her terms and by tightly managing her message. This takes time, and lots of it; politicians spend years if not decades establishing their brand so that the public feels comfortable with them. Gov. Palin has all of two months - good luck. The most brilliant pol in the world couldn't cram enough to be ready for the inevitable gaffes and tough questions from the press (especially on foreign affairs, given her party made this a central theme), and to expect someone to be able to handle it with aplomb while under the incredibly harsh glare of a national campaign is asking the impossible.

It took Obama nearly 20 months during a primary covering all 50 states for a large swath of the American public (18+ million votes) to get comfortable with him, and he had to overcome his share of stumbles along the way - Rev. Wright, swipes at Hillary during the debates, etc. I fear Gov. Palin will be taken to task by an eager press who already has the knives out for her, and will be summarily branded a rube from the backwoods who is unfit to lead the country; no pol ever recovers from that sort of "branding" in the public's eye, and her potentially promising career in national politics will be snuffed out before it even has a chance to get off the ground.

Prediction (I've been wrong before, so why not ...): the Palin choice backfires on McCain and it is seen as the factor that turns what is already an Obama lead in every major state into a landslide, a ten percentage point election difference or so.

July 03, 2008

Here's an idea in GPS for a smart entrepreneur

UPDATE: Folks have pointed me to a few sites like this that offer this service already. The quality of the voices are a little short of professional, but some (like the Governator, Arnold) are pretty darn funny.

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It's time has come - a manufacturer finally created a voice-themed GPS device, this one using KITT from the 80's Knight Rider TV show.

>>It was bound to happen sooner or later: Generation X nostalgia and modern technology have come together in the “Knight Rider” Global Positioning System from Mio Technology.

The Knight Rider GPS (www.knightridergps.com) takes both its sound and style from the 1980s television show about a computerized talking 1982 Pontiac Firebird named KITT. William Daniels, the actor who was the voice of the sleek black car, narrates the unit’s driving directions. The device, which sports a black exterior and flashing red lights, can be personalized to use one of 300 common names in the greetings and random phrases it utters.<<

Who's going to be the first smart entrepreneur to apply the mobile world paradigm of downloadable ringtones to GPS voices?

There's bound to be a market for everything from Shrek's voice and expressions ("You are dumber than a donkey! I said turn left!") to Yoda directions ("Left you will go, young padwan. There is no try, just do").

More entrepreneurial types will of course recognize the potential for, ahem, adult-themed directions as voiced by their favorite screen stars ("Oh you are a bad boy, I said to turn left ...").

July 01, 2008

Lifehack: 3 Tips to be More Efficient with Email

ImagesOne of my resolutions this year was to be more efficient at work, and that involved taking a step back and looking at my entire work picture in a completely different light. I've done this before, and each time I've found it is essential to take everything apart from the ground up in order to be effective.

It turned out that email was the single biggest detriment to my productivity, by a huge margin.

Email led to inefficiency (breaking my concentration when a new message appeared), incomplete work product (dashing off quick notes that, upon later review, led to an unnecessary number of responses to clarify the initial message), and a general feeling of unease throughout the day (checking frequently while waiting for a reply to appear).

So, here are 3 tips I've been using to be more efficient with email. I'm happy to report that they really do work if you are willing to employ them and not slip back into your old habits at crunch time:

1. Turn off email. Schedule 3-4 times per day to check your inbox, and stick to it religiously. The rest of the time, shut it down so it is not there as a distraction to your wandering eye. I check email at 6am, 10am, 3pm, and 9pm, and pound out all the emails I need to send or reply to in under 45 minutes per session.

2. Write short emails. I make all my emails 3 sentences or less; it forces me to think hard about what I want to say in the least amount of words. Anything longer? Pick up the phone and call the person.

3. BLUF - Bottom Line Up Front. Take a page from military correspondence, which has to be short, sweet and to the point. It's a key part of #2 above - say what you want to say right up front. Your audience will appreciate your emails and you will get much better (and faster) responses.

What's a good email template look like?
[First sentence: what you want to happen as a result of the email]
[Second sentence: the issue at hand]
[Third sentence: the deadline for completion]

Example:
"Dear Sue:

I need to know if the widget project will be completed by Friday.

Our biggest customer, Mega-corporation Inc., has a tight deadline for their integration of our widget. Please let me know by 4pm today if we are on schedule or if we are in jeopardy of missing the Friday deliverable so I can let them know. Thanks."

Incidentally, I find it is extremely helpful to your readers to have a paragraph break separating the first, and most important, point from the other two sentences. Most email readers are time-starved and overtaxed, so the joy of seeing a simple, one-line email request usually leads to an immediate response - voila, you have made your email more efficient!

Thoughts on the Landis case, now that it's finally over

The Floyd Landis affair is finally over, now that the CAS has ruled against him and effectively stripped him of his 2006 Tour de France title for using performance-enhancing drugs.

There were a lot of red herrings thrown up throughout this case. In the last couple of years, I've done plenty of reading and listening to podcasts during long rides and runs and have always tried to cut through the BS and clutter to what is really going on in sport these days. Some thoughts:

- Labs are not biased, and are not out to get any particular athlete. Listen to Dr. Michael Ashendon explain it.

- Our initial reaction is nearly always with the athlete, whom we have just spent the better part of 3 weeks watching on TV. We are athletes ourselves, and positive in nature, so seemingly-heroic comebacks feed into our desire to believe in the good side of sports.

- The athletes themselves feed on this "need to believe" with their public pronouncements about their impeccable character/ethics/background. Remember Tyler Hamilton's dog who passed away? Landis's straight-laced Amish upbringing? Listen to reporter Mark Zeigler if you want the BS-free scoop from someone who has covered drugs in sports since 1988 and has been taken in by all the boy scout-type athletes who later turned out to have a dark side.

- The athletes' side of the story is the only one the public hears while the case is prepared for trial. Defense lawyers do their best to sway the court of public opinion and can talk freely to the press (unlike the prosecution), which serves to distort the picture of what really occurred and paint the athlete in a more sympathetic light. This is exacerbated by (or exacerbates) the public's "need to believe."

- Do I think cycling is the dirtiest sport out there? Hell, no - they just test more. There isn't a single drug test in the major US sports immediately after a game, unlike in cycling; the only "testing" is a handful of offseason tests, not the 24/7 unannounced on-demand testing anywhere in the world to which cyclists must submit. Plus, without any sort of testing for HGH it is hard to take mainstream sports seriously - take a look at videos of football, baseball and basketball players from 20 years ago as compared to today's players. Advances in nutrition and weightlifting can't explain everything.

Cycling has a long road to recovery if it wants to regain its good name in the public eye, and this will likely take a generation or more. While the questions raised about the effectiveness of current EPO tests makes you wonder if we are in for more of the same this year, the "need to believe" in me says that the public anti-doping stances adopted by Slipstream-Chipotle and Team High Road are a step in the right direction, as are the recent team sponsorship announcements by Garmin (now Garmin-Chipotle), Columbia Sportswear (replacing the High Road name) and Saxo Bank (taking over for CSC at year's end).

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